Lone Star Reverse Mortgage – Customer Comments
Al & Gwen, Austin, TX
“It was an absolute delight to work with Bob and Debbie Worley and Sandi Duncan. We felt like our mortgage was their highest priority. Among their outstanding qualities are professionalism, knowledge, trustworthiness, enthusiasm, responsiveness, efficiency and caring. It was a wonderful experience!”
Al & Gwen, Austin, TX
Richard, Houston, Texas
“Bob, You really are a different breed. I am not going to give you names of reverse mortgage specialists who lied and/or misrepresented the product(s). Believe me – there was one in The Woodlands and one in Houston. Very bad people. I appreciate your line of reasoning and advice. Thank you, and God bless you. You are the only one I have spoken with that I would trust to do the best possible job.”
Richard, Houston, Texas
Kay, San Angelo, Texas
“You helped me find a solution to my financial problems. You were responsive, efficient, and personable!”
Kay, San Angelo, Texas
Henry and Sally, Kerrville, Texas
"We are very pleased with the whole process. Thanks!"
Henry and Sally, Kerrville, Texas
Reed & Linda, Southlake Texas
“You folks are great! Linda and I feel lucky to have come across your website.”
Reed & Linda, Southlake Texas
Linda & Stephen, Malakoff, Texas
A sincere thank you for your efforts in getting our file to closing. We greatly appreciate the extra attention and considerations you gave us to accomplish that task. We wish you continued success.
Linda & Stephen, Malakoff, Texas
Jimmie & Ruth, San Antonio, Texas
“The people were very nice and easy to work with!”
Jimmie & Ruth, San Antonio, Texas
Reed, Dallas, Texas
“Working with you folks was a top-notch experience. In the business from which I am retiring, my partner and I built a team that strives to give our clients Ritz Carlton service with Fed Ex efficiency. And if I may say so – we succeed in doing that. So I am attuned to recognizing that in others. You, Bob, and your team are from the same mold. You guys are the best!”
Reed, Dallas, Texas
Sonny, Cleveland, Texas
“You were most professional!”
Sonny, Cleveland, Texas
Gene and Marian, Kerrville, Texas
“Everything went very nicely!”
Gene and Marian, Kerrville, Texas
Ann & Gary, Coppell, Texas
“Your honesty and personal touch made our reverse mortgage possible. Your customer service made the whole process very seamless and timely. Thank you!”
Ann & Gary, Coppell, Texas
John & Marilyn, Prosper, Texas
“Debbie and Sandi were with us all the way! We would definitely refer this company!”
John & Marilyn, Prosper, Texas
Chuck & Margie Point, Texas
“Communication and responsiveness were excellent at all times and your support of our needs was greatly appreciated! Margie and I were most impressed with the compassion and care you showed in the handling of our reverse mortgage process.”
Chuck & Margie Point, Texas
Joe, Plano, Texas
“All the people who helped me through the process were both affable and knowledgeable. My thanks to all of you who assisted me and made the arcane seem simple. My special thanks to you, Bob, for your help and guidance.”
Joe, Plano, Texas
Jamye and John, Center, Texas
“All of you were above and beyond expectations! It doesn’t get better than you three! Thank you so very much!”
Jamye and John, Center, Texas
Jim & Elena, Dallas, Texas
“The perfect pair for this business!”
Jim & Elena, Dallas, Texas
Bonnie and Allen, Hunt, Texas
“Without a mortgage payment, we are able to “go” more, eat out, etc.! Bonnie also purchased a new pickup…something she always wanted! And…we have not even touched our Line of Credit. It’s so much easier to pay just our taxes and insurance! Yeah!
Bonnie and Allen, Hunt, Texas
George, Plano, Texas
“Everything went well! Cassie was very helpful and always answered my questions.”
George, Plano, Texas
Linda Weaver, Texas
"Thank you so much. The two of you literally saved my home and my business. I would have lost everything but for your diligence, your genuine concern and generosity. Never have I done business with anyone who is so quick to respond to every email, every call, and every problem. I tell everyone I believe you are both angels - and to me, you certainly are."
Linda Weaver, Texas
Ron & Marie, San Marcus, Texas
“It is nice to feel like we know you now and it was a pleasure to have you spend so much of your time with us. I hope all can be worked out. Thanks for your advice.”
Ron & Marie, San Marcus, Texas
Jerry, Houston, Texas
“Thank you for your help!”
Jerry, Houston, Texas
Mike, Mansfield, Texas
“Thanks again for all the help that you and your husband gave us. The Reverse Mortgage was the perfect program for Mom.”
Mike, Mansfield, Texas
Nick and Beverly, Springtown, Texas
“Debbie and Sandi were exceptional. Very knowledgeable and wonderful people!”
Nick and Beverly, Springtown, Texas
Jim & Diane, Kingwood Texas
“We were thankful to both Bob & Debbie for helping us through this next step in our lives. They were understanding no matter what frustration occurred and the frustrations were very limited. I never expected this process to go so fast and smoothly as it did. Thank you, Bob & Debbie, for all your time and hard work. You will always be in our thoughts. Now we begin our new chapter in our lives thanks to Lone Star Reverse Mortgage!”
Jim & Diane, Kingwood Texas
Pauleen, Mesquite, Texas
"Thanks so much, you and Sandi have made this is a great experience!”
Pauleen, Mesquite, Texas
Roger, Lakehills, Texas
“Thanks for all your special effort! Well done!”
Roger, Lakehills, Texas
Julia, Houston, Texas
“It was a pleasure working with you both!”
Julia, Houston, Texas
Julia, Plano, Texas
“Best decision I ever made! Great help!”
Julia, Plano, Texas
Shirley & Fred, Fredericksburg, Texas – Sherri, daughter of Shirley & Fred
“Thank you for all your help in getting them their loan. You have been wonderful!”
Shirley & Fred, Fredericksburg, Texas - Sherri, daughter of Shirley & Fred
Allen and Edna, Huntsville, Texas
“We didn’t know much about reverse mortgages. We thank you, Debbie, for the information provided to help us make the decision. We couldn’t ask for better service anywhere. Please pass our appreciation to Cassie, who helped us through this!”
Allen and Edna, Huntsville, Texas
Erna, Austin, Texas
“I received excellent help and guidance from Cassie! She went beyond her means to get me qualified (for this loan). I appreciate such service very much! Job Well Done!"
Erna, Austin, Texas
Louise, Dripping Springs, Texas
“We have referred you already! Thanks for everything.”
Louise, Dripping Springs, Texas
Al & Gwen Easter, Austin, Texas
“Such a weight lifted off the family!! We give you all the credit! It’s such a relief. We will always remember you! You all are the best! We’ve appreciated how well you treated us. Hopefully, we will be able to see you again. Thanks for everything!”
Al & Gwen Easter, Austin, Texas
Nelda, Pearland, Texas
“It was a joy to work with you on the reverse mortgage. I felt at ease and safe during the whole process. God bless you as you work with other “seniors” who need help.”
Nelda, Pearland, Texas
Shirley & Fred, Fredericksburg, Texas
“Your professional manner was greatly appreciated and I would most definitely refer friends to you. Thanks for all your help.”
Shirley & Fred, Fredericksburg, Texas
Lester, Dallas, Texas
“Great Job! Excellent Job!"
Lester, Dallas, Texas
Shirley and Elmer, Houston, Texas
“Bob, Debbie, and Kathy, you are fantastic. I had many qualms about trying again to get a reverse mortgage after such a bad experience with the first company we tried, but our needs required it. It has been a great thing to happen. You guys went beyond and above to help us. I felt we were your only customers! This is how personal and helpful you were. I wish to keep in touch with you!”
Shirley and Elmer, Houston, Texas Houston, Texas
Victor & Pauline, Mesquite, Texas
“I have never worked with anyone who showed more concern, professionalism, courtesy, and patience! It had to be God chosen to send you our way.”
Victor & Pauline, Mesquite, Texas
Carol & Son Mike, Mansfield, Texas
“My son handled virtually all the details of putting my reverse mortgage together. He tells me that both Bob and Debbie bent over backward to answer all our questions in a timely and professional manner. Great service! I will recommend your service to anyone!”
Carol & Son Mike, Mansfield, Texas
Lone Star Reverse Mortgage, Inc.
© 2022 Lone Star Reverse Mortgage, Inc. All rights reserved. Website by Corporate Marketing Associates.Bob Worley – NMLS # 211905 – TX Lic.# 50404 • Debbie Worley – NMLS # 211059 – TX Lic. # 67929 Lone Star Reverse Mortgage NMLS # 769381 Lone Star Reverse Mortgage Terms of Use and Privacy Policy Corporate Office: 207 Keel Way, Horseshoe Bay, Texas 78657
The information and content on this website is not from HUD or FHAand has not been approved by HUD or any government agency.
CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OFCERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.